Return policy

Refunds Polocy About Sex Toys:

Cancellations

If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. If this happens, you can simply refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you.

Returns

Topsexeden accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate.  and the postage for returns and exchanges will be borne by the consumer.

Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

In all cases you will need to tell us the details of your return via email [email protected]. You can then post the item back to us and please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Refunds take 5-7 business days, depending on your bank's transfer process.

Important Shipping Information

Please confirm your shipping address before checkout. Once the product leaves our facility, we will not be responsible for shipping the product. Examples of where we cannot help you include: if you are not at the address when the package arrives, such as shipping to a hotel, if you are not at home or elsewhere to receive the package, or if you do not pick up the package in time from the shipping facility.

Failed Delivery

If a delivery attempt is unsuccessful due to reasons beyond our control, such as the buyer being unavailable, incorrect address details, or refusal to accept the package, the buyer is responsible for the return shipping costs and any related losses.

Incomplete Address Information

In the event that the provided address information is incomplete or inaccurate, leading to a failed delivery attempt, the buyer is required to cover the return shipping expenses and any consequential losses.

Pickup Delay

If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is accountable for the return shipping fees and any associated losses incurred during this delay.

Lost package

Topsexeden is not responsible for lost, misdirected or stolen packages, but if your package has not been delivered we are happy to do what we can to help find it. A lost package is one that does not show confirmed delivery via a tracking number. If your tracking number shows that the package has been delivered, the insurance will not cover the loss. If you have any problems receiving packages locally, you should request a signature-required service at checkout

Please contact our Customer service at email to get the return address.

Email: [email protected]

Refunds Polocy About Sex Dolls:

Since sex dolls are customized products, each item is unique. If you cancel the order before production begins (within 2 hours of ordering), you will receive a full refund. However, if you cancel the order after production has started (more than 2 hours after ordering), a 40% fee will be charged. If you cancel the order during production but before shipment, a 70% fee will apply. Once the product has been shipped following your confirmation, the order cannot be canceled or returned, and no refund will be issued after delivery.

After production, we will send photos or videos of the product to your email. If no confirmation is received within 2 days, we will proceed with shipping by default. All orders are non-refundable once shipped.

If the doll has been delivered to the designated address but has not been received, any costs associated with a return or disposal of the doll will not be refunded.

Our doll production time typically takes 2-3 days, and delivery usually takes around 7 days. During peak logistics periods, customs clearance in Europe and Canada may require additional time.

Other terms not specified in detail are consistent with the sex toys refund terms above.

Thank you for your understanding and support.